Shipping Information
Learn about our shipping options, rates, and delivery times.
Free Shipping
On orders over $50
Fast Delivery
3-7 business days
Nationwide
All 50 states
Tracking
Track your order
Shipping Rates
| Order Value | Standard Shipping | Expedited |
|---|---|---|
| Under $50 | $7.99 | $14.99 |
| $50 - $100 | Free | $9.99 |
| Over $100 | Free | Free |
Delivery Times
Standard Shipping
3-7 business days from order placement. Orders are typically processed within 1 business day.
Expedited Shipping
1-3 business days from order placement. For urgent orders, this option ensures faster delivery.
Processing Time
All orders are processed Monday-Friday (excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Coverage
Virtual Medical Supply ships to all 50 states in the United States. We also offer international shipping to select countries.
Domestic: All 50 states and Washington, D.C.
International: Select countries (contact customer service for details)
Alaska & Hawaii: Additional charges may apply
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Use this tracking number on the carrier's website to monitor your delivery progress.
Note: Tracking numbers are typically available within 24 hours of shipment. Delivery estimates are provided at checkout.
Shipping Carriers
We partner with major shipping carriers to ensure your order arrives safely and on time:
- UPS
- FedEx
- USPS
- Regional carriers as needed
Damaged or Lost Shipments
If your package arrives damaged or is lost:
- Document the damage: Take photos of the damaged package and contents
- Contact us immediately: Email support@virtualmedicalshop.net or call 1-409-908-7567
- Preserve packaging: Keep the box and packing materials for inspection
- File claim: We'll file a claim with the carrier on your behalf
- Resolution: We'll send a replacement or issue a full refund
Special Handling
Some items may require special handling or have shipping restrictions:
Fragile Items: Some medical equipment requires specialized packaging. We use appropriate protective materials to ensure safe delivery.
Oversized Items: Large equipment may incur additional shipping charges. Fees are calculated and displayed at checkout.
Contact Us
Have questions about shipping? We're here to help!
Email: support@virtualmedicalshop.net
Phone: 1-409-908-7567
Hours: Monday - Friday, 8 AM - 6 PM EST